UID customer care service.
while i was going through economic times i cam across an article about no privacy policy in our country and what would be implications if unique identity no. is issued and used by various schemes...i liked to share it here...
Given that our data protection laws are not so well established, trading, selling and sharing of personal information are distinct possibilities and meaning of privacy per se may get redefined in the UID era. On a lighter note, call to Ask-me type of helpline may proceed like this.
Agent:
Good morning Sir. Welcome to the UID inter-connected, multi-purpose helpline cum city-wide home delivery service. May I know your 16-digit UID please?
Customer:
Yes, its 1234-1234-1234-1234.
Agent:
Sir, that’s a premium UID number and as per the process we need to check with you if it was allotted to you in normal course or you acquired it by paying a premium!
Customer:
Umhh... No, No, I just got it by chance.
Agent:
Thank you for the validation Mr Anthony Gonsalvis from Roop Mahal, Prem Gali, Kholi Number 420. We see that your postpaid mobile number 98-1234-1234 is barred for non- payment of bills and you are currently calling from 97-1234-1234.
Customer:
Yeah. That is my other phone number.
Agent:
May I request you to be quick Sir, because the balance in your prepaid mobile, just a while ago was 130 paise and with your per second billing plan you have less than 2 minutes talk-time left now. How can I help you?
Customer:
Well. Could you let me know good Chinese restaurants within 5 minutes from my house?
Agent:
Sir, we know you are a Goan, married to Hema from Chennai and as a DINK couple (Double Income No Kid) you have never enquired/ordered for Chinese food anytime in the last one year. Are you really looking for Chinese?
Customer:
Yes, we have some guests. And, be quick.
Agent:
Right Sir, but the address against your prepaid number is a disputed property in the name of Zenobia Aunty, lying vacant for several years and is different from your UID address. Also, your only car is at the garage for past 3 days. So, kindly confirm the mode of transport and indicate five minutes from which address or simply specify the area that you wish to visit for lunch.
Customer:
Tell me about Chinese eateries on MG Road.
Agent:
Yes Sir. You could visit ‘Flavours of China’ or ‘Soups and Noodles’ . And Sir, please carry adequate cash with you because your master card is reported “lost” and after your last night party at the Crystal Bar, you are left with Rs 1,357 only as your balance limit on the Visa card, which would not be sufficient to cover a meal for two! The call drops and 97-1234-1234 beeps - an SMS alert from multi-purpose helpline, to immediately recharge the phone to make further calls!
for original article click here
Given that our data protection laws are not so well established, trading, selling and sharing of personal information are distinct possibilities and meaning of privacy per se may get redefined in the UID era. On a lighter note, call to Ask-me type of helpline may proceed like this.
Agent:
Good morning Sir. Welcome to the UID inter-connected, multi-purpose helpline cum city-wide home delivery service. May I know your 16-digit UID please?
Customer:
Yes, its 1234-1234-1234-1234.
Agent:
Sir, that’s a premium UID number and as per the process we need to check with you if it was allotted to you in normal course or you acquired it by paying a premium!
Customer:
Umhh... No, No, I just got it by chance.
Agent:
Thank you for the validation Mr Anthony Gonsalvis from Roop Mahal, Prem Gali, Kholi Number 420. We see that your postpaid mobile number 98-1234-1234 is barred for non- payment of bills and you are currently calling from 97-1234-1234.
Customer:
Yeah. That is my other phone number.
Agent:
May I request you to be quick Sir, because the balance in your prepaid mobile, just a while ago was 130 paise and with your per second billing plan you have less than 2 minutes talk-time left now. How can I help you?
Customer:
Well. Could you let me know good Chinese restaurants within 5 minutes from my house?
Agent:
Sir, we know you are a Goan, married to Hema from Chennai and as a DINK couple (Double Income No Kid) you have never enquired/ordered for Chinese food anytime in the last one year. Are you really looking for Chinese?
Customer:
Yes, we have some guests. And, be quick.
Agent:
Right Sir, but the address against your prepaid number is a disputed property in the name of Zenobia Aunty, lying vacant for several years and is different from your UID address. Also, your only car is at the garage for past 3 days. So, kindly confirm the mode of transport and indicate five minutes from which address or simply specify the area that you wish to visit for lunch.
Customer:
Tell me about Chinese eateries on MG Road.
Agent:
Yes Sir. You could visit ‘Flavours of China’ or ‘Soups and Noodles’ . And Sir, please carry adequate cash with you because your master card is reported “lost” and after your last night party at the Crystal Bar, you are left with Rs 1,357 only as your balance limit on the Visa card, which would not be sufficient to cover a meal for two! The call drops and 97-1234-1234 beeps - an SMS alert from multi-purpose helpline, to immediately recharge the phone to make further calls!
for original article click here
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